I once had a boss called Rusty. Rusty was the most unassuming person you’d ever see running an ISP Call Centre in the early 2000’s. Rusty wasn’t technical at all (he was only there because he couldn’t find another job as a Supermarket Manager, where he’d spent the last 20 years) and didn’t know a modem from his a***ole.
HOWEVER what Rusty did have are awesome staff management skills. Every day he’d bring in an esky/cooler full of drinks and snacks for the staff. He kept a lolly jar on his desk full of our favorite sweets, and he always, always backed us up in front of customers.
Management would often send through directives that Rusty would send on and go “yeah, do whatever they want…unless you think it’s wrong…then do whatever you think you should – just keep me informed”.
We always got our work done for Rusty because we wanted to keep him around. Eventually, he was made redundant when the company got bought out (in 2 years at the same company I got made redundant 5 times and never moved desk – I AM A DOT COM BOOM SURVIVOR) and is now the state manager for one of the largest supermarket chains here in Australia.
Man, I miss Rusty.